سياسة الخصوصية

🇬🇧 English Version

1. Introduction

Welcome to Cleaner Artist Laundry. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, applications, or website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address
• Service Information: Laundry order details, service preferences, transaction history
• Payment Information: Payment details (processed securely through payment providers)
• Device Information: IP address, browser type, operating system, advertising identifiers
• Location Information: Delivery address (when requested)
• Social Media Information: When logging in via an external platform (such as Facebook) or interacting with our accounts on Instagram, TikTok, Snapchat, or X: name, email, profile picture, public identifier

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving laundry and cleaning services
• Processing orders and payments
• Communicating with you regarding our services and special offers
• Enhancing user experience and personalizing services
• Sending notifications about order status
• Analyzing website and app usage and measuring advertising performance to improve performance
• Complying with legal and regulatory requirements

4. Sharing Information with Third Parties

We may share your information with:

• Service Providers: Payment processing companies, delivery services
• Advertising & Analytics Platforms: Google, Meta, TikTok, and Snapchat (see Section 5)
• Social Media Platforms: When using login or sharing via these platforms
• Legal Authorities: When legally required or for regulatory compliance

We do not sell or rent your personal information to third parties for marketing purposes.

5. Advertising & Analytics Partners

We use third-party platforms to measure the performance of our advertising campaigns and show you relevant ads. These platforms may collect data (such as device identifiers and cookies) according to their own privacy policies:

• Google (Google Ads & Google Analytics): To measure traffic, conversions, and remarketing. You can control Google ads via Google Ads Settings.
• Meta (Facebook & Instagram): To measure conversions and display ads on Meta platforms.
• TikTok: When running ad campaigns on TikTok we may use its measurement tools.
• Snapchat: When running ad campaigns on Snapchat we may use its measurement tools.

Data collected by these platforms is subject to their respective privacy policies, which you can review and adjust through your account settings on each platform.

6. Cookies & Tracking

We use cookies and similar technologies to improve browsing experience, remember your preferences, analyze traffic, and measure advertising. These include:

• Essential cookies: Necessary for the site to function.
• Analytics cookies: To understand how the site is used (e.g., Google Analytics).
• Advertising cookies: To measure conversions and remarketing across Google, Meta, TikTok, and Snapchat.

You can control cookies through your browser settings; disabling them may affect some site functions.

7. Social Login & Third-Party Integrations (SDK)

We may enable login or sharing via external platforms (such as Facebook, and we may add other providers such as Google in the future). When using these features:

• We may receive your name, email, profile picture, and public identifier from the platform.
• Some information may be collected by the platform itself (Facebook/Meta or others) according to its own privacy policy.
• You can unlink your account from any platform at any time from that platform's settings.

8. International Data Transfer

Your data may be processed or stored on servers located outside the State of Kuwait (such as cloud service providers and advertising platforms like Google and Meta). In such cases, we ensure appropriate safeguards are in place to keep your data confidential in accordance with this policy.

9. Data Protection

We take appropriate security measures to protect your information from unauthorized access, modification, disclosure, or destruction. We use SSL/TLS encryption to protect data transmitted over the internet.

10. Your Rights

You have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your data (see the Data Deletion page)
• Object to processing of your data
• Withdraw your consent at any time

11. Data Retention

We retain your personal information as long as necessary to provide services or as required by law.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

13. Changes to Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.